How To Order

There are two ways to order on our website...

Online Ordering: Browse our selection and order directly from the product pages. You can add items to your cart with the click of a button and review your shopping cart before checkout.

Every order you place at HVACTools.net is protected with 128-bit encrypted Secured Socket Layer (SSL) technology. This ensures that your personal information is kept private and secure.

...You can also place your order by phone, fax and mail!

By phone: You can place your order by phone Monday - Friday 6:00am - 9:00pm CST; Saturday 7:00am - 5:00pm CST by calling our toll-free number: 1-800-334-9291 (U.S or Canada). For international orders, dial: (International Access Code) + 1-608-743-8002 .

By fax: Order by fax any time, using our toll-free number: 1-888-776-3187 (U.S. and Canada). For international orders, dial: (International Access Code) + 1-608-743-8039 .

By mail:

HVACTools.net
PO Box 5197
Janesville, WI 53547-5197
USA

Shipping Policy

We offer the following shipping methods for the U.S. and Canada (please contact us for International delivery). Orders received after 1 pm CST will be processed the next business day. Please note that our regular business hours are Monday - Friday 6:00am - 9:00pm CST; Saturday 7:00am - 5:00pm CST. Orders placed on Friday after 1 pm CST will not be processed until Monday.

Standard: 3 - 7 business days, USPS or UPS Ground
Second Day Air: 2 business days
Next Day Air: 1 business day

Continental US Shipping Charges
Orders Totaling:	Standard	Second Day Air	Next Day Air
Under $75.00	$8.95	$25.95	$40.95
$75.00 to $114.99	$10.95	$27.95	$42.95
$115.00 to $189.99	$13.95	$30.95	$45.95
$190.00 to $369.99	$18.95	$35.95	$50.95
$370.00 to $629.99	$20.95	$37.95	$52.95
$630.00 to $999.99	$30.50	$47.50	$62.50
$1,000.00 and over	4% of your subtotal	Std. + $17.00	Std. + $32.00

Hawaii, Alaska, Puerto Rico and the Virgin Islands Shipping Charges
Orders Totaling:	Standard	Second Day Air	Next Day Air
Under $75.00	$33.95	$45.95	$55.95
$75.00 to $114.99	$35.95	$47.95	$57.95
$115.00 to $189.99	$38.95	$50.95	$60.95
$190.00 to $369.99	$43.95	$55.95	$65.95
$370.00 to $629.99	$45.95	$57.95	$67.95
$630.00 to $999.99	$55.50	$67.50	$77.50
$1,000.00 and over	4% of your subtotal + $25.00	Std. + $37.00	Std. + $47.00

Canada Shipping Charges
Orders Totaling:	Standard
Under $75.00	$28.95
$75.00 to $114.99	$30.95
$115.00 to $189.99	$33.95
$190.00 to $369.99	$38.95
$370.00 to $629.99	$40.95
$630.00 to $999.99	$50.50
$1,000.00 and over	4% of your subtotal + $20.00

• We gladly ship to U.S. Military APO/FPO addresses; however, we do not ship to PO Boxes.
• All prices are in U.S. dollars.
• Shipping discounts do not apply to orders outside the continental U.S.

Sales Tax

We are required by law to collect applicable state and local tax on items sold to Purchasers in Wisconsin, Illinois, Michigan, Connecticut and New York for which sales tax exemption certification has not been provided.

Return Policy

We're not satisfied unless you're satisfied!

If any product does not satisfy your needs, or if the product arrives damaged, it may be returned within 30 days of order receipt for a full refund. Before sending your item back, you must call our Customer Service Group at 1-800-334-9291 for your Return Material Authorization (RMA) Number. Videotapes, DVDs, audiotapes, computer software, reports and custom orders are not returnable. Books are returnable within 7 days of receipt. Test chemicals, once opened, are not returnable. Returned merchandise must be in its original box, in new condition and include all instructions, and the invoice or packing slip.

Damaged in Shipment? Please save the item(s) and packaging, then notify us by phone at 1-800-334-9291. We'll arrange for the carrier to inspect and pickup the damaged item(s).

Questions? Please call our Returns Department at 1-800-334-9291, Monday - Friday 6:00am - 9:00pm CST; Saturday 7:00am - 5:00pm CST or email us at info@HVACTools.net.

Forms of Payment

We accept Visa, MasterCard, American Express and Discover cards (from U.S. providers only). For your convenience, we also accept electronic personal checks (U.S. banks only). Please note that checks are not accepted for downloadable items.

To pay by credit card: Simply enter your credit card information and billing address at checkout. Your card will not be billed until your order has shipped.

To pay by e-check: Paying by e-check is just as fast and easy as paying by credit card. Simply enter your bank's routing number (as printed on your check), your account number and the check number to authorize a one-time payment.

Two-Click Buying: Two-click buying is the fastest, easiest way to purchase items from HVACTools.net - simply add an item to your cart, and you'll be directed to the checkout page! To start using two-click buying, simply store your payment information by clicking the Edit Payment Information link in My Account and select the two-click buying checkbox. Your information will be encrypted and safely stored in your account. For your security HVACTools.net does not store your cvv number.

Repairs

The HVACTools.net Repairs Department will take care of all your service needs. Please contact our Repairs Department at 1-800-334-9291, Monday through Friday 7:00 am to 7:00 pm CST or email us at info@HVACTools.net.

Contact Us

We're always looking for ways to better serve you...We want to hear from you!

By Phone: Feel free to call us at 1-800-334-9291 with any questions or comments. We're standing by from Monday - Friday 6:00am - 9:00pm CST; Saturday 7:00am - 5:00pm CST to give you the help you need (International & Local: 1-608-743-8002).

By Fax: Use our toll-free fax number, 1-888-776-3187, to fax orders or to contact Customer Service(International & Local: 1-608-743-8039).

By Mail:

HVACTools.net
PO Box 5197
Janesville, WI 53547-5197

By Email:

Complete our comment form
info@HVACTools.net

Privacy Policy

We realize that making purchases at HVACTools.net, or any other website, requires trust on your part. We value your trust, and pledge to you, our customer, that we will work to protect the security and privacy of any personal information you provide to us, and that your personal information will only be used as set forth in this Privacy Policy.

The Information You Provide
The security of your personal information is very important to us. We collect personal information that you choose to voluntarily provide. This information includes your email address when you request a catalog or make a purchase. We may also ask for personal information when you contact a Customer Service Representative. This allows us to protect your confidentiality by verifying your identity.

When you make a purchase using a credit card, we collect your name, billing address, card type, number and expiration date. We collect this information in order to complete the transaction. We also collect information that allows us to ship your order. This includes the name, address and phone number of the intended recipient(s).

From time to time, HVACTools.net may conduct surveys and contests via our website, email or other media. If you choose to participate, we may request your name, email address, mailing address and other personal information.

How We Protect the Security of Your Personal Information
The security of your personal information is important to us. Every order you place at HVACTools.net is protected with 128-bit encrypted Secured Socket Layer (SSL) technology. This ensures that your personal information is kept private, confidential and secure.

HVACTools.net also has a digital certificate from Thawte Inc., a leading provider of Internet trust services. When you enter a secure portion of our site (any page containing personal information), a closed lock or solid key should appear in the bottom of your browser. If you click this image, a window displaying security information will appear. This certificate guarantees that your information is being securely transmitted to an authorized HVACTools.net server.

Cookies
HVACTools.net does not use permanent cookies. However, online shopping does require per-session cookies. As soon as you close your browser, these temporary cookies are deleted. You can browse HVACTools.net with cookies disabled, but you will be unable to purchase items.

HVACTools.net does not allow third party cookies. If you come to HVACTools.net through one of our affiliate websites, they may place a permanent cookie on your computer. This cookie is only used to track click-through rates from our affiliates.

Additional Computer Information
We collect certain technical information from your computer each time you request a page during, a visit to HVACTools.net. This information may include your Internet Protocol (IP) address, operation system, browser type and the address of a referring website. We do not sell or rent this information, the information we collect is only used to enhance our customers' shopping experience, improve our internal searches and to develop aggregate information about our customer base and usage patterns.

How We Use Your Personal Information
Information we collect on HVACTools.net may be used to enhance your shopping experience in the following ways:

• Billing your credit card for your purchases
• Confirming your orders
• Delivering the merchandise that you purchase online
• Responding to your customer-service inquires or requests
• Communicating special offers and featured items to you (if you choose to receive such notices)
• Finding and stocking the products you want
• Customizing your shopping experience

CBE may also use the information collected to notify visitors of changes to the site and for any other legitimate and lawful business purpose. CBE may choose to share information with third parties, such as suppliers, financial institutions, and third party service providers, and with any successor to CBE's interest. CBE may disclose information about any site visitor when required by law.

The Communications You Receive From Us
If you choose to receive periodic communications from us, we may, from time to time, send you email messages with new items, featured merchandise and special offers. You can choose to stop receiving these emails at any time. Simply reply to the email with the word, "Unsubscribe" in the subject line.

The only email messages you will receive from HVACTools.net when you elect not to receive informational emails, will be to confirm any purchases made, let you know your order has shipped, respond to Customer Service inquiries and answer any other questions you may have about our site. We may also need to send operational emails to inform you of any changes to our site that might affect your personal information or to announce product recalls.